Refund policy
Last updated: August 30, 2026
1 — Our Commitment
BeamerLights LLC stands behind its products. If you receive an incorrect item, an item with a manufacturing defect, or an order missing a component, we will fix it promptly at no cost to you.
We also accept returns for other reasons — buyer's remorse, wrong chassis ordered, changed your mind — on uninstalled products within 30 days, subject to the conditions below.
Contact support@beamerlights.com before doing anything else. We answer every message and most issues are resolved in a day or two.
2 — Before You Order: Two Things That Aren't Defects
Your BMW must have the factory ambient lighting option. Our kits amplify the lighting your car already has. If your vehicle was not built with factory ambient lighting, the kit will not work. This is not a product defect. A kit ordered for a vehicle without factory ambient lighting is handled as a standard return under Section 4, not as a warranty claim.
Fitment varies within a chassis. Model year, trim, production date, LCI and pre-LCI revisions, regional variants, and prior repairs can all change door panel geometry. Our fitment selector is a good-faith estimate, not a guarantee. A fitment issue on an unmodified vehicle where our selector indicated compatibility is treated as our error under Section 3. A fitment issue on a modified vehicle, or where you ordered a chassis kit the selector did not indicate, is a standard return under Section 4.
3 — Our Error: Defective, Incorrect, or Missing Items
Window: 30 days from delivery.
Covers a manufacturing defect present at delivery, the wrong item shipped, or a missing component.
Email support@beamerlights.com with:
- your order number
- clear photos or video of the issue
- your BMW's year, model, and chassis code
- a description of the problem
We respond within 2 business days. If approved, we send a prepaid return label at our cost and, at our discretion, ship a replacement or refund you in full — including your original shipping charge where one was paid.
You pay nothing. No restocking fee, no return shipping, on an approved claim under this section.
4 — Standard Returns: Changed Your Mind, Wrong Order, Doesn't Fit Your Setup
Window: 30 days from delivery. Item must be uninstalled, unused, and in original packaging.
Email support@beamerlights.com with your order number and the reason. We respond within 2 business days with a return authorization and address. Returns sent without authorization may be refused or delayed.
On an approved standard return:
- Return shipping is your cost. We can supply a label and deduct its cost from your refund, or you can ship it yourself with tracking.
- A 15% restocking fee is deducted from the refund.
- Original outbound shipping is deducted. On U.S. orders this applies even though shipping was free to you — free shipping means we absorbed that cost, not that it didn't exist. The deduction is our actual incurred cost.
- Free gift items must come back too. Where your order included promotional gift items, return them unused and in resalable condition with the product. If they aren't returned, we deduct the price at which we separately offer those items. In no case will total deductions exceed what you actually paid us.
- International: duties, import taxes, and brokerage fees are not refundable by us — those went to your government and your carrier, not to us. See our Shipping Policy.
5 — What We Can't Take Back
- Items showing any sign of installation, use, adhesive contact, modification, or wear
- Items returned without original packaging, or damaged by inadequate return packaging
- Items returned outside the 30-day window
- Items returned without a return authorization
- Custom or made-to-order components
- Gift cards and digital items
- Items marked "final sale" or "no returns" at the time of purchase
- Items purchased from any seller other than BeamerLights or an authorized reseller
On installed products specifically: our kits install in minutes and come out the same way, so "test fitted then removed" is usually fine as long as the product is unmarked and the packaging is intact. Adhesive-mounted accessories, where included, cannot be returned once the adhesive liner has been removed. Tell us what happened and we'll tell you where you stand — we'd rather look at photos than argue about it.
6 — Shipping Damage and Lost Packages
Window: 7 days from delivery, or from the delivery scan. This matches the claim windows carriers hold us to.
If your order arrives damaged:
- photograph the outer box, the packing material, and the damaged product
- keep all packaging until the claim resolves — every carrier denies claims where packaging was discarded
- email support@beamerlights.com within 7 days
If tracking shows delivered but nothing arrived, or the package is lost in transit, see Section 7 of our Shipping Policy for the full process. We file the carrier claim on your behalf. Where a claim is approved we replace or refund; where it's denied and the loss wasn't caused by an address error, we may offer a one-time discounted replacement as a courtesy.
7 — Exchanges
We exchange for a different chassis kit or a different variant within the same 30-day window, on uninstalled products in original packaging. Email support@beamerlights.com.
An exchange for a fitment issue caused by our selector is free both ways. An exchange because you ordered the wrong chassis is subject to return shipping cost, but we waive the restocking fee on exchanges — we'd rather get you the right kit than take 15% of a refund.
8 — Refund Processing
Once your return arrives, we inspect within 3 business days and email you the outcome.
Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may take an additional 3–5 business days to post it, which is outside our control.
We do not refund to a different payment method or issue cash refunds.
9 — Order Cancellations
Email support@beamerlights.com immediately. We can usually cancel before fulfillment — typically within a few hours of ordering. Once a label is generated we cannot cancel, and the order is handled as a standard return under Section 4.
Pre-orders can be cancelled for a full refund before the product enters production. After that, Section 4 applies.
10 — Contact Us Before Filing a Dispute
If something is wrong, email support@beamerlights.com. We answer every message and nearly everything is fixable.
Filing a chargeback or payment dispute before contacting us freezes the order in our system and blocks us from refunding or replacing directly, which makes it slower for you. See Section 13 of our Terms of Service.
11 — Policy Updates
We may update this policy at any time. Revisions apply to orders placed after the "Last updated" date above.
12 — Questions
Returns, refunds, and order issues: support@beamerlights.com
Wholesale, dealer, and business inquiries: admin@beamerlights.com