Shipping policy
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Last updated: August 30, 2026
1 — Overview
This Shipping Policy explains how and when BeamerLights LLC ("we," "us," "our") ships your order and what to expect once it leaves us. By placing an order you agree to these terms along with our Terms of Service, Refund Policy, and Legal Notice.
2 — Order Processing
In-stock items: processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM EST begin processing the next business day. Orders placed Friday afternoon through Sunday begin processing Monday.
Order review: orders flagged by our fraud screening, or with a billing and shipping address mismatch, may be held for verification. We'll email you if we need anything. Processing time restarts once verification is complete.
Pre-orders and back-orders: processing begins once inventory is received. Estimated ship-by dates appear on the product page and are estimates, not guarantees.
Free gifts: promotional gift items ship in the same package as your kit. If a gift item is temporarily out of stock, we may ship your kit first and send the gift separately at no cost to you rather than holding your entire order.
Unexpected stockouts: rarely, high-volume spikes or simultaneous checkouts oversell an item. If that happens we'll email you within 2 business days with three options: wait for restock, switch to an alternative item, or take a full refund. Where you choose to wait, we may include an additional gift at our discretion.
Peak periods: during launches, sales, and holiday periods processing may take an extra day or two. We post a notice at checkout when that's in effect.
3 — Shipping Costs
United States: shipping is free on every order. No minimum, no threshold, standard service. If an expedited option is shown at checkout, it is charged at the rate displayed and is never free.
International: rates are calculated live at checkout based on weight, destination, and the service selected. International shipping is never free and is not covered by any domestic free-shipping promotion.
Shipping charges cover carriage only. They do not include duties, import taxes, or brokerage fees — see Section 8.
Promotional offers apply automatically and cannot be combined with other discounts unless stated.
4 — Carriers, Destinations, and Transit Times
United States
We ship domestically via UPS, USPS, FedEx, and other regional carriers. We select the carrier and service at fulfillment based on destination, package size, and current network conditions, so the carrier that delivers your order may differ from any carrier named at checkout. Your tracking email will always identify the actual carrier and number.
- Standard: 3–7 business days in transit
- Expedited, where offered at checkout: 2–3 business days in transit
PO Boxes and military addresses: we ship to PO Boxes and to APO, FPO, and DPO addresses via USPS, which is the only carrier that serves them. If you enter one of these addresses, USPS is used regardless of any other service selected, and expedited options may be unavailable. APO, FPO, and DPO delivery runs 7–21 business days; these packages are handed to the military postal system at a U.S. gateway and tracking commonly stops updating from that point forward. That is normal and does not mean the package is lost.
International
We ship internationally via DHL Express and FedEx International. The available carrier and service appear at checkout based on your destination.
- DHL Express / FedEx International Priority: 3–7 business days in transit
- FedEx International Economy, where offered: 5–10 business days in transit
Add customs clearance time in the destination country, which is outside carrier control and can add days or, occasionally, weeks.
Applies to all shipments
Every figure above is transit time after the order ships. It does not include the 1–3 business day processing window in Section 2. All figures are carrier estimates. No service we offer is a guaranteed-delivery-date service.
Where a destination is not served by our carriers, or where local restrictions apply, no shipping option will appear at checkout for that address.
5 — Tracking
You'll receive a shipment confirmation email with the carrier and tracking number once your package leaves us. Allow up to 48 hours for the tracking link to activate. A number showing "label created" is normal — it means the package is in the queue, not lost.
If tracking hasn't updated in 5 business days on a domestic shipment, or 7 business days on an international one, email support@beamerlights.com and we'll open a carrier trace.
6 — Address Accuracy
Check your shipping address before you submit. We ship to the address exactly as entered at checkout.
Changes: email support@beamerlights.com immediately. We can usually update an address before the order is fulfilled, typically within a few hours of ordering. Once a label is generated we cannot change it, and once a package is in transit we cannot reroute it.
Residential and commercial addresses: UPS and FedEx charge a correction fee where an address is entered incorrectly or is misclassified. Where a carrier bills us an address correction fee caused by an error in the address you provided, we may pass that fee on to you or deduct it from a refund.
Undeliverable and returned packages: orders returned to us as undeliverable — bad address, unclaimed, refused, unable to access, or duties unpaid — are refunded less the actual outbound shipping cost we incurred, or reshipped at your cost. On U.S. orders this deduction applies even though shipping was free to you, because free shipping means we absorbed that cost, not that it didn't exist. On international orders, return charges assessed by the carrier are also deducted.
7 — Lost, Stolen, and Damaged Packages
Title and risk of loss pass to you when the carrier takes possession of the package. We are not responsible for packages after delivery. That said, here's what we actually do:
Marked delivered but not received: check with household members, neighbors, and your building's package area, and wait 48 hours — carriers occasionally scan early. If it still hasn't appeared, email us within 7 days of the delivery scan and we'll file a carrier claim on your behalf. Resolution is at the carrier's discretion. Where a claim is denied and the loss wasn't caused by an address error on your end, we may offer a one-time replacement at a discount as a courtesy, not as an obligation.
Damaged in transit: email us within 7 days of delivery with photos of the outer packaging, the packing material, and the damaged product. Keep all packaging until the claim resolves — every carrier we use routinely denies claims where packaging was discarded. We'll replace the item or refund you once the claim is documented.
Missing items: report within 7 days of delivery with a photo of the box contents as received.
Lost in transit: if tracking shows no movement for 10 business days domestically, or 15 business days internationally, we'll treat the package as lost and ship a replacement or refund you, at your choice. Time a package spends held in customs is not counted toward these windows.
Claims outside these windows are handled at our discretion.
8 — International Duties, Taxes, and Customs
International orders ship DDU / DAP — delivered duty unpaid. That means:
- Prices at checkout do not include duties, VAT, GST, or import fees.
- The recipient is responsible for all customs charges, import taxes, and carrier brokerage or disbursement fees. DHL and FedEx typically advance these to customs and bill the recipient before or on delivery, and both add their own handling fee on top.
- These charges are set by your government and your carrier, not by us. We cannot estimate, reduce, waive, or refund them.
- We will not mark a shipment as a "gift" or declare a value below what you paid. That is customs fraud and we won't do it, regardless of what's requested.
- If a package is refused, abandoned, or returned because duties went unpaid, it is treated as undeliverable under Section 6. Duties, brokerage fees, and return charges are not refundable.
- Some countries restrict the import of vehicle electronics or LED lighting products. Confirming that our products can be lawfully imported to your country is your responsibility.
9 — Split Shipments
We may ship an order in multiple packages, potentially via different carriers, at no extra cost to get items to you faster. Each parcel gets its own carrier and tracking number, emailed separately. Receiving one package does not mean your order is complete — check your email for additional tracking before reporting a missing item.
10 — Delays Beyond Our Control
We are not liable for delays caused by weather, natural disaster, carrier backlogs or network disruptions, customs holds or inspections, labor action, address or payment verification issues, or any other circumstance outside our control. Delivery timelines are estimates, not guarantees, and a delayed shipment is not grounds for a refund of the product price.
11 — Holiday Cut-offs
Order early. Holiday cut-off dates are posted on the site each year. International orders need substantially more lead time than domestic ones because of customs. Orders placed after the posted cut-off may arrive after the holiday, and no expedited service can compensate for a late order.
12 — Before You File a Dispute
If something is wrong with your shipment, email us first. Nearly every shipping problem we see is solvable within a day or two. Filing a chargeback or payment dispute before contacting us freezes the order in our system, blocks us from issuing a refund or replacement directly, and makes the whole thing slower for you. We answer every email.
13 — Policy Changes
We may update this policy at any time. Changes apply to orders placed after the "Last updated" date above.
14 — Questions
Orders, tracking, and shipping issues: support@beamerlights.com
Wholesale, dealer, and business inquiries: admin@beamerlights.com